Refund Policy

General Refund Terms

• Refund Eligibility:
  Users may request a refund for subscriptions or purchases within 15 days of the initial purchase date. This 15-day period is considered the holding period.
• Refund Requests after Holding Period:
  Refunds requested after the holding period will not be processed. Users will still have access to the purchased content until their subscription expires, even if they cancel.
• Refund Review Policy:
  MoneyFlock reserves the right to review each refund request and approve or reject it based on the reasons provided by the user.

Cancellation Without Refund

• Policy on Subscription Cancellation:
  Users can cancel their subscriptions at any time. If canceled, the subscription will remain active until the end of the billing cycle, and no refund will be provided.
• Cancellation Without Refund Request:
  Cancellation without requesting a refund means users can continue to use the content until their subscription period ends. After that, the subscription will not renew.

Requesting a Refund (Within Holding Period)

• Refund Request Timeline:
  Refund requests must be submitted within 15 days of the purchase date.
• Steps to Initiate Refund:
  To initiate a refund, users must:
  • Go to their “subscriptions” page
  • Select the portfolio or content they wish to refund.
  • Submit a report with a detailed reason for the refund request.
• Review Process:
  MoneyFlock's support team will review the request. Approval or rejection of the refund will be based on the validity of the reason provided.

Conditions for Refund Approval

• Refunds May Be Approved If:
  
  • There is a technical issue with the content or service that prevents its use.
  • The content was not as described or did not match what was advertised.
  • There is a clear and legitimate reason for the refund request.
• Refunds Will Not Be Approved If:
  
  • The refund request is made after the 15-day holding period.
  • The user has simply changed their mind.
  • The user did not fully understand the features and terms before making the purchase.

Refund Process

• Review Timeline:
  Once a refund request is submitted, MoneyFlock's team will review the report within 5 business days.
• Approved Refunds:
  If the request is approved, credits will be deducted from the content creator’s account and returned to the user's account.
• Denied Refunds:
  If the request is denied, the user will be notified with the reason for the denial, and they can still access the content until the subscription period ends.

Refunds After Content Creator Withdrawal

• Post-Holding Period Refunds:
  If a refund request is made after the 15-day holding period, the content creator may have already withdrawn their earnings, and refunds cannot be processed.
• MoneyFlock's Liability:
  MoneyFlock does not hold responsibility for refunds outside the holding period, and users are encouraged to make refund requests promptly if they have issues.

Content Creator Responsibilities

• Holding Period for Earnings:
  Content creators will have their earnings held for the 15-day holding period to cover any potential refund requests.
• Earnings Deduction:
  If a refund is processed, the amount will be deducted from thecreator's earnings before withdrawal. Any discrepancies or disputes should be resolved between the creator and MoneyFlock'ssupport team.

Refund Eligibility for Bonus Credits

• Bonus Credits Exclusion:
  Purchases made entirely with bonus credits are not eligible for refunds.
• Mixed Credit Refund Eligibility:
  If a purchase is made with a combination of credits and bonus credits, only the portion made with actual credits may be considered for a refund, if eligible.

Cancellation & Refund Notifications

• Notification of Cancellation and Refund Status:
  Users will receive notifications about their cancellation and refund status.
• Approval or Denial Notification:
  Users will be informed of whether their refund request has been approved or denied.
• Processing Time Information:
  Expected processing time will be provided if the refund is approved.
• Additional Action Instructions:
  Users will receive instructions if additional actions are required.

How to Cancel a Subscription or Request a Refund

• Canceling Subscription Without Refund:
  Navigate to the subscription settings in your account. Choose the subscription you want to cancel and select "Cancel Subscription."
• Requesting a Refund:
  Go to the purchased content or subscription, click on "Request Refund," fill out the reason for your request, and submit the report.

Contacting Support

• Contact Information:
  If you need further assistance or have questions about the refund process, please contact MoneyFlock's support team at support@moneyflock.com.
• Support Availability:
  Our team is available to help you understand the refund policy, resolve disputes, and ensure a smooth experience.

Changes to the Refund Policy

• Modification Rights:
  MoneyFlock reserves the right to modify this Refund Policy at any time. Changes will be updated on this page, and users will be notified of significant updates.
• Acceptance of Revised Policy:
  The continued use of MoneyFlock services implies acceptance of the revised policy.

Terms & Conditions

• Refund Issuance:
  Refunds are issued in the form of MoneyFlock credits and not as direct cash transactions.
• User Agreement:
  Users agree to abide by MoneyFlock's terms when making purchases and requesting refunds. Non-compliance may result in account suspension or other actions.

Platform Fees & Commission

• Fee Policy:
  When a refund is processed, no platform fees or commission that were deducted from the original transaction will be reversed.
• Processing Fees:
  MoneyFlock retains the right to charge processing fees for refund requests to cover transaction costs, where applicable.

Resolving Disputes

• If there is a dispute over a refund request, MoneyFlock will act as the mediator to resolve the issue.
• Content creators will be required to provide evidence or justification if they wish to contest a refund claim.
• MoneyFlock's decision on refund disputes will be final, and all parties are expected to adhere to this resolution.

Thank you for understanding and adhering to our Refund Policy. Our goal is to ensure transparency and fairness for all our users and content creators.